Frequently Asked Questions
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Do I need a prescription to order MacuSee?
No, MacuSee is available to patients without the need for a prescription. MacuSee can be ordered online via our website or over the phone on 1300 660 722.
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Do I need to take MacuSee with food or at any particular time of day?
MacuSee can be taken anytime that is convenient for you but should be taken with food.
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Can I take MacuSee with my other medications?
Yes, as MacuSee is a supplement - generally it is safe to use with your other medications but you should check with your doctor if you need further advice.
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How long do I need to take MacuSee for?
As a supplement based on the AREDS2 Study which aims to support eye/macular health and slow down the progression of Macular Degeneration, MacuSee is recommended for lifelong treatment.
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Why can’t I buy MacuSee in the Chemist or Health Food stores?
To keep our products as affordable to patients as possible, we sell directly to customers. MacuSee is also available exclusively through some specially selected eyecare professionals.
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Where is MacuSee manufactured?
MacuSee products are manufactured in Australia. We source premium ingredients of the highest standard and MacuSee is manufactured in a world-leading TGA approved pharmaceutical facility.
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When will my order be dispatched?
Generally orders will be dispatched within 24 hours on business days and will be delivered within 5-7 days.
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How are orders delivered?
In Australia, we use Aramex Couriers or Australia Post and orders are usually delivered conveniently to your door or PO Box.
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I don’t have a card to pay with online.
For customers who are unable to pay by bank card we are able to send a 14 day account that can be paid by cheque, bank transfer or BPAY. Please email or call us if you would like to use this payment method. The order will be shipped as soon as payment is confirmed.
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What happens when I am running out?
As MacuSee is recommended for lifelong treatment so most customers generally use our ‘Subscribe & Save’ option whereby we automatically send you your supply to your door or PO Box every 6 months.
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Can I take MacuSee if I am pregnant or breastfeeding?
We would recommend consulting your doctor or pharmacist in this situation.
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What is your Return Policy?
We aim to provide premium product quality and customer service. However, if there are rare occasions where things go wrong, we accept returns up to 7 days after delivery. Please email us at info@macusee.com.au as soon as possible and we will do our best to resolve the issue.